AI Product Operations Manager Job at Abnormal Security, Remote

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  • Abnormal Security
  • Remote

Job Description

About the Role

Enable Abnormal's AI product teams to operate efficiently with a customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.

What will you do

Operational Excellence

  • Implement a structured AI product development lifecycle for all Market Initiatives
  • Manage monthly product release/launch process with clear standards
  • Lead cross-functional rituals including product reviews and launch meetings

Data-Driven Insights

  • Establish product performance metrics reviews across product areas
  • Build dashboards to track product performance and customer sentiment
  • Provide visibility into development progress and technical dependencies

Process Optimization

  • Define AI PM best practices and maintain Product Ops playbook
  • Manage Request for Enhancements process with effective triage
  • Drive AI-powered customer support automation initiatives

Customer & GTM Alignment

  • Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
  • Communicate product updates with clear enablement materials
  • Work with sales and customer success to improve feature adoption

Must Haves

  • 5+ years in product operations or program management, preferably in AI native company
  • 1-2 years of people management experience (preference for leading product operations and/or analytics teams)
  • Strong data analysis skills and communication abilities
  • Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
  • Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
  • Background working with engineering, product and GTM teams in Enterprise SaaS environments
  • Experience in cybersecurity or email security industry

#LI-PP1


At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our page.

Base pay range:

$172,100—$202,500 USD

San Francisco/New York Base pay range:

$191,300—$225,000 USD

Job Tags

Remote job,

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