Job Description
Key Responsibilities:
· Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists.
· Acts as resources for claim-related and technical issues.
· Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.
· Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls.
· Analyzes trending opportunities to provide ongoing trainings.
· Provides real time coaching to Claims Specialists.
· Provides feedback to Unit Leaders on individuals' and overall team performance.
· Daily and weekly reporting to ensure compliance measures are met.
· Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
· Positive mindset and willingness to learn
· 1+ years of Disability Insurance experience
· Must be able to communicate clearly and effectively, both written and verbal
· Ability to work with autonomy, minimal direction
· Strong computer skills (word, excel, manipulating reports, spreadsheets, etc...)
· High School Diploma
Preferred:
· 1 + years of Paid Family Leave experience
· 5+ years of Disability Insurance experience
· Excellent analytical, decision making and problem-solving skills
· Highly self-motivated
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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