Front Desk Agent Job at Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel, Eagan, MN

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  • Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel
  • Eagan, MN

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
  • Provide guests with information about hotel amenities, dining, and travel directions.
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Manage guest check-ins and check-outs appropriately
Qualifications:
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Proven customer service experience with a strong guest-focused mentality
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Availability to work flexible schedules, including weekends and holidays.
About Company: Candlewood Suites is an IHG brand hotel geared for long-term stays, providing our guests a home away from home during their travels.

Job Tags

Flexible hours,

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