Reservations Agent Job at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, Hilo, HI

RU1CYlhQY0lsOVg1bTBzQU5UY050K2hs
  • Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
  • Hilo, HI

Job Description

Exciting opportunity to join our team as the Reservations Agent. The Hotel Reservations Agent manages guest bookings, handles inquiries, confirms reservations, and provides information about room availability, rates, and services, ensuring a smooth and efficient reservation process. Responsibilities:

  • Answer phone calls, emails, and online inquiries from guests, travel agents, and other sources regarding reservations, availability, and hotel services.
  • Accurately record and process reservation requests, including guest details, dates, room types, and special requests.
  • Send confirmation emails or letters to guests, ensuring all details are accurate and complete.
  • Handle requests for modifications or cancellations to existing reservations, updating the system accordingly.
  • Answer guest questions about hotel amenities, services, policies, and local attractions.
  • Keep accurate records of all reservations, cancellations, and guest interactions.
  • Identify opportunities to upsell or cross-sell additional services, such as spa treatments, meals, or tours.
  • Provide excellent customer service, addressing guest concerns and resolving issues promptly and professionally.
Qualifications:
  • Prior experience preferred.
  • Strong customer service skills.
About Company: Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton, is 30 miles from Hawaii Volcanoes National Park. All rooms have free WiFi. Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette. The Grand Naniloa Hilo, a DoubleTree by Hilton, features an outdoor swimming pool and a sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.

Job Tags

Local area, Outdoor,

Similar Jobs

David Scott Beauty

Hair Stylist Job at David Scott Beauty

 ...Scott Beauty & fitness is look for chair rentals or commission stylists full or part time, we are a beautiful salon opening December 1,2...  ...Company Description Davidscottbeauty is friendly environment hair salon and Jim with Cosmetics showers a womens retreat Company... 

Insight Global

Junior Project Manager Job at Insight Global

 ...Job Title: Jr. Project Manager Duration: 6-month contract, potential for extensions Location : Fort Washington, PA Job Description: Our Consumer Client is seeking an Engineer Project Manager to plan, manage, and coordinate plant projects revolved around Technical... 

World Equestrian Center Ocala

Banquet Server Part-time at the World Equestrian Center! Job at World Equestrian Center Ocala

 ...job efficiently and safely. Qualifications, Education, Experience, Skills, and Abilities: Previous experience in a similar hospitality or service role is preferred. Excellent communication and interpersonal skills. Ability to work well in a fast-paced, team-... 

Camp Bow Wow

Dog Grooming Stylist (Groomer) Job at Camp Bow Wow

 ...Dog Grooming Stylist - paying hourly vs. commission, a $1,000.00 signing Bonus, paid vacation, and insurance benefits! Are you a great groomer not getting the recognition, respect, or pay you deserve? If so then Camp Bow Wow wants YOU! Camp Bow Wow is the premier provider... 

IDEMIA

Part Time Enrollment Agent I - Regional Mobile Job at IDEMIA

 ...law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain...