Summary of Position
The General Manager role contributes to the success of Coffee Action West by leading their team in order to create and maintain an environment that promotes, role models, and upholds Coffee Action West’s guiding principles. The store manager is required to exercise discretion in managing the overall operation of the store. In particular, the direct supervision of the workforce, including staffing decisions (i.e., hiring, training, evaluating, disciplining, and scheduling), ensuring customer satisfaction and product quality, managing the stores financial performance, as well as managing safety and security within the store.
Primary Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership- Setting goals for the for the store and crew, developing organizational capability
Planning and Execution—Developing strategies and operational plans for the stores, executing,
managing, and measuring results
Business Requirements—Providing functional expertise and executing responsibilities.
Team Building and Development—Provides coaching, feedback, and development opportunities
essential to building an effective team.
Required Skills
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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